Customer Case Study

Enhancing APM Member Value with Audio Learning

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1972
Founded
UK
Princes Risborough
28,250
Members Reached
Mobile
Workforce

Summary

The Challenge:
Driving Voluntary Engagement at Scale

As a membership organisation, APM faced a very different challenge to traditional corporate learning teams. Learning usage is entirely voluntary. Members are not required to complete training. Engagement depends on relevance, perceived value and ease of access.

Key challenges included:

The Solution:
A Learning Library Built in Formats Members Already Love

General business and workplace skills

Customer service

Equality, Diversity and Inclusion

Team management and leadership

Microsoft tools (Excel, Copilot)

“[Assemble You] really allows us to fill that gap of content where we're not the subject matter experts.”

— Sarah Layzell, Digital Learning Manager, APM

The Impact:
Micro-Learning Formats. Macro Results

Short, audio-first lessons quickly resonated with APM’s professional audience.
Members use Assemble You to refresh knowledge, solve real workplace challenges and build everyday capability - without disrupting their day.

Immediate Utility

10-minute lessons are perceived as practical and actionable.

Familiarity

Podcast-style learning fits naturally into existing daily habits.

Strong Topic Demand

High engagement across Productivity, Microsoft Tools/AI and Behavioural Skills (confidence, wellbeing).

"I've heard from learners that spending 10 minutes on something is much more useful than having to spend two hours working through a course. It's something you can do in your lunch break and start having an immediate impact."

— Sarah Layzell, Digital Learning Manager, APM

Advice for L&D Leaders

As a membership organisation, APM faced a very different challenge to traditional corporate learning teams. Learning usage is entirely voluntary. Members are not required to complete training. Engagement depends on relevance, perceived value and ease of access.

Curate, Don’t Dump

Tailor content to learner needs rather than releasing everything at once.

Focus on Impact

Look beyond completions and hours. Measure workplace application and learner feedback.

Take a “Buffet” Approach

Encourage exploration and refine based on what learners gravitate towards.