Dealing with Self-Doubt in Customer Service

Audio • 10 minutes

Learning Objectives

  1. Explore the importance of minimising self-doubt and negativity
  2. Establish how you can manage feelings of self-doubt
  3. Examine how self-talk impacts self-doubt

Lesson Description

By the end of this lesson, you’ll be well on your way to becoming a confident customer service star. It's a tough but rewarding challenge to minimise self-doubt and negativity, especially in an industry where confidence, optimism and assertiveness are some of the most important traits you can have. You might feel unprepared or unqualified to handle a particular customer issue or overwhelmed by the sheer volume of customer inquiries coming your way. No matter the reason, a lack of self-confidence is something you can overcome. By following some of the strategies we’ll outline in this lesson and beginning to understand the root cause of your doubt, you’ll become far more equipped to manage it.