The Essentials of Face-to-Face Customer Service

Audio • 11 minutes

Learning Objectives

  1. Identify what face-to-face customer service is and how it differs from other forms of customer service.
  2. Examine the benefits of face-to-face customer service.
  3. Discover the essentials of providing quality in-person customer service.

Lesson Description

This lesson examines quality face-to-face customer service, what it means and entails, and why it is valuable. In-person customer service can help ensure a positive and productive experience as many people prefer the ‘personal touch’, which can be difficult to achieve via a video or phone call. Seeing and speaking to someone in person, developing a rapport, and not worrying about being ‘on mute’ are all preferable for some. This lesson outlines ten essential customer service to help show customers you care about them, including having product knowledge, using positive body language, and listening to them. If you want to know why effective customer service is essential and how to get it right, this one’s for you.